Terms of Service

1. Acceptance of Terms

These Terms govern your use of WellKnown. By using the service or creating an account, you agree to these Terms. If you do not agree, do not use the service. Our Privacy Policy explains how information is handled.

2. Eligibility and Use

You must be legally able to enter into an agreement to use WellKnown. Use the service only as permitted by applicable law. Keep your account details accurate, protect your sign-in credentials and verification codes, and do not let others impersonate you.

3. WellKnown’s Role

WellKnown provides professional discovery, profiles, work history, portfolio content, ratings, reviews, Favorites, and contact or booking referrals. WellKnown does not perform the underlying professional services. A listing does not make a professional an employee or agent of WellKnown, and discovering or contacting someone here does not make WellKnown a party to your service agreement.

4. SMS Terms

WellKnown is the phone-verification program for WellKnown. Participating professionals request a one-time SMS code to confirm control of their own phone number. This program sends verification messages only, not marketing or appointment reminders.

Reply STOP to stop messages or START to resubscribe. Reply HELP for help, or email beewellknown@gmail.com for WellKnown SMS support.

By clicking Send verification code or Resend code, you request a verification text to the number you provided. Message frequency varies with your verification and resend requests. Message and data rates may apply. Delivery depends on your mobile carrier and is not guaranteed. Keep verification codes private.

You can close the verification dialog without requesting a text and continue browsing or managing your draft profile. Phone verification is required to publish a professional profile. Requesting a verification code does not make your number public; only contact numbers you designate public appear on your public profile.

5. Professional Profiles

Professionals are responsible for accurate profiles, current contact details, truthful qualifications and work history, and permission to publish portfolio materials. They are responsible for applicable licensing and regulatory requirements, required insurance or other coverage, lawful services, and commitments made through external booking or contact channels. Publishing a profile is not an endorsement by WellKnown.

6. Reviews, Ratings and User Content

Reviews require a verified email and should reflect genuine experience. Email verification does not establish that a service or transaction occurred. You remain responsible for your ratings, reviews, images, and other submissions and must have the rights needed to share them.

Follow our Review Guidelines. Do not submit fabricated or misleading reviews, threats, harassment, private information about others, or undisclosed compensated content. Honest criticism is allowed; a negative rating alone is not a reason to remove a review.

7. Favorites and Saved Professionals

Favorites let you save professionals to revisit. Saving a profile does not create a booking, recommendation, or service agreement. Your individual Favorites relationships are private; aggregate counts may appear publicly.

8. Professional Credentials and Qualifications

WellKnown does not independently verify professional licenses, certifications, insurance, bonds, permits, registrations, credentials, qualifications, or legal authority to provide a service. An email or phone verification label confirms access to that contact method, not identity, professional skill, or eligibility to perform regulated work.

Before hiring, confirm the qualifications, licensing, insurance, permits, and other requirements appropriate to your service and location. Professionals must represent their qualifications accurately and comply with applicable laws.

9. Booking, Hiring and Third-Party Services

Contact and booking actions may open another website, your email app, or a phone call. Arrange scope, pricing, timing, payment, cancellation, and other service terms directly with the professional or booking provider. WellKnown does not provide integrated booking or payment processing for these referrals and does not guarantee availability or outcomes.

10. User Responsibilities

Provide accurate information, respect other people’s rights and privacy, and use your own account. Evaluate professional information and service terms before engaging someone. Do not share verification codes or submit information you are not authorized to disclose.

11. Prohibited Conduct

Do not impersonate others, misrepresent qualifications, manipulate ratings or Favorites, post unlawful content, harass people, or use the service for fraud or spam. Do not bypass access controls, attempt unauthorized access to private data, or interfere with the service.

12. Content Moderation and Reporting

Members with verified email can report reviews. A report does not automatically remove content. WellKnown may investigate reports and hide, remove, restore, or keep content published under these Terms and the Review Guidelines. Moderation records may be retained to document decisions. Hidden or removed reviews do not contribute to public review counts or ratings.

13. Intellectual Property

You retain rights in content you submit. You grant WellKnown a non-exclusive permission to host, store, reproduce, display, and format that content as needed to operate the service, subject to your settings and our moderation rules. This does not transfer ownership of your content. WellKnown’s branding and service materials are protected by applicable intellectual property laws.

14. Third-Party Links and Services

External websites and services operate under their own terms and privacy policies. A link does not imply endorsement or control. Review those policies before sharing information or entering an agreement; WellKnown is not responsible for third-party services to the extent permitted by applicable law.

15. Account Suspension and Termination

WellKnown may restrict access or remove content to address violations, unlawful activity, security risks, or legal requirements. Restrictions do not cancel obligations you independently made to a professional or client. Applicable legal rights and obligations continue to apply.

16. Disclaimers

To the extent permitted by law, the service is provided as available without warranties of uninterrupted availability, completeness, accuracy, or fitness for a particular purpose. Professional information and reviews come from users and may be incomplete or outdated. Nothing here excludes a warranty or right that cannot lawfully be excluded.

17. Limitation of Liability

To the extent permitted by applicable law, WellKnown is not liable for indirect or consequential losses arising from use of the service or independent professional-client arrangements. These Terms do not limit liability or consumer protections that applicable law does not allow to be limited.

18. Indemnification

To the extent permitted by law, you are responsible for third-party claims and reasonable costs arising from your unlawful use of the service, infringement through your submitted content, or breach of these Terms. This does not apply to liability attributable to WellKnown’s own unlawful conduct or override mandatory consumer protections.

19. Changes to the Service and Terms

Features and these Terms may change. Updated Terms will appear here with a revised date. Any notice or consent required by applicable law will apply to those changes.

20. Governing Law and Disputes

Applicable law governs your rights and any dispute concerning the service. These Terms do not require arbitration or waive mandatory consumer rights.

21. Contact

Use the review reporting control for concerns about a specific review. Reports should identify the concern without including unnecessary private information.