Privacy Policy

1. Information We Collect

WellKnown processes information you provide through accounts, professional profiles, reviews, Favorites, reports, and searches. This includes account contact details, professional information and media, submitted content, and records of account actions. Requests to the service also involve technical information such as network addresses and request details handled by our infrastructure.

2. Account and Verification Information

Accounts use email and authentication information. Email codes support sign-in and confirmation; password-based signup is also available. Professionals may provide phone numbers for verification. Verification confirms access to an email address or phone number, not identity, licensing, or professional credentials. Supabase provides authentication and stores account and verification records.

3. SMS Verification and Consent

WellKnown is the phone-verification program for WellKnown. We use the phone number you provide and verification records to send requested codes, confirm control of your number, and protect professional publishing. Supabase and the configured SMS delivery provider, Twilio, process the information needed to deliver and verify these messages. SMS support contact: beewellknown@gmail.com.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. SMS consent is not consent to marketing. Sharing with providers to deliver verification messages is limited to operating this service. A separate choice to display a professional contact number publicly does not publish SMS consent records.

Message frequency varies with your verification and resend requests. Message and data rates may apply. You can close the dialog without requesting a text. See the SMS Terms in our Terms of Service for the phone-verification program details.

4. Professional Profile Information

Professional profiles can include display name, username, profession, biography, work history, specialties, languages, service locations, contact and booking options, social links, and portfolio media. Published profile information is public. Contact details marked public are separate from private account or verification information.

Uploaded profile and portfolio media use public storage URLs. Anyone with a media URL may be able to access it even if a profile is not published. Do not upload sensitive or confidential material.

5. Reviews and User Content

Published reviews display their rating, text, and safe public attribution as “WellKnown Reviewer.” Publishing a review does not display your account email. WellKnown retains the account association needed to manage your review, prevent abuse, and handle moderation; reviews are not anonymous to WellKnown. Reports, report reasons, and moderation decisions are processed to administer the service.

6. Favorites and Account Activity

Favorites store the relationship between your account and a saved professional. The individual relationship is private, while aggregate Favorite counts may be public. We also process review and report activity and moderation history to provide these features and enforce service rules.

7. Location Information

You can enter a city or ZIP code or allow your browser to provide your location to find nearby professionals. Typed search text is sent to the Nominatim geocoding service. When you use browser location, coordinates are sent to that service to obtain a readable location.

Search locations and coordinates rounded to four decimal places appear in search URLs, which may remain in browser history or be shared when you copy a link. The search feature does not additionally save your browser coordinates to your account or a location-history database. Requests may still be processed in infrastructure logs and caches. Professional service locations are part of published profiles.

8. Communications and Contact Information

Email and phone information can be used to deliver verification messages. Professional email addresses and phone numbers are publicly actionable only when designated public. Choosing a public contact or booking option sends you to an external service, email app, or phone app; information you share there is handled by that destination.

9. How We Use Information

We use information to authenticate accounts, present profiles, find nearby professionals, publish reviews, save Favorites, process reports, moderate content, and maintain service reliability and security. Account and verification checks help protect publishing and other restricted actions.

10. How Information Is Shared

Information is shared publicly when you publish content or designate professional information for public display. Service providers process information needed to operate the product. Access to non-public account, report, and moderation information is limited by the application’s access rules. Information may also be disclosed where required by law or to address security and misuse concerns, subject to applicable law.

11. Public and Private Information

Public information includes published professional profiles, public service locations and links, portfolio media, published reviews with safe attribution, and aggregate ratings and Favorite counts. Account email, private professional contact details, individual Favorites relationships, and review reports are not made public merely by creating an account or publishing a review. Public content may be copied by others.

12. Service Providers, Cookies and Storage

Supabase provides authentication, database, and media storage services. Infrastructure and configured email or SMS delivery services process requests needed to operate WellKnown. Nominatim processes location lookups. External booking providers receive information when you use their services.

The website uses authentication cookies. Same-tab session storage helps retain an unfinished review, pending action, and email verification progress; verification codes and passwords are not saved in that progress storage. Clearing browser storage may remove drafts or sign you out. The current product does not include a product analytics platform or analytics-cookie feature.

13. Third-Party Links

Booking, contact, and informational links may lead to independent services. Their privacy policies govern what they collect, including information sent by your browser or shared directly by you. Review those policies before continuing.

14. Data Retention

Account, profile, review, Favorite, report, and moderation information is stored to support the service. Removing a review from public view does not erase its moderation history. There is no single fixed retention period for all information; retention and deletion depend on the type of record, service requirements, and applicable legal obligations.

15. Security

WellKnown uses authentication, access controls, and restricted public data views to protect information. No system can guarantee absolute security. Keep your credentials and verification codes private and avoid placing sensitive information in public content.

16. Your Choices and Rights

You can browse without creating an account, decline browser location permission and enter a location instead, edit available account or professional profile fields, choose which professional contact methods are public, and remove saved Favorites. Browser controls let you clear cookies and session storage. Additional rights may apply under the law where you live.

17. Children’s Privacy

WellKnown is designed for professional discovery and adult professional-client interactions, not for children. Do not submit a child’s private information in profiles, reviews, reports, or media.

18. State and Regional Privacy Rights

Depending on your location and applicable law, you may have rights concerning access, correction, deletion, or other uses of personal information. Eligibility and exceptions depend on the law that applies. Nothing in this policy limits rights that cannot lawfully be waived.

19. Changes to This Policy

Updates will appear on this page with a revised date. Any additional notice or consent required by applicable law will apply.

20. Contact

For private information disclosed in a review, use the review’s reporting control and avoid repeating unnecessary sensitive details in the report.